Social Dimension

The company is committed to conducting business in accordance with relevant laws and regulations, ensuring transparency, disclosure of important information, and verifiability. We have established a corporate governance policy as a guideline for our operations and communicate it to all members of the organization to ensure adherence. This policy takes into account the benefits for shareholders, employees, the community and society, business partners, the media, customers, the public, competitors, creditors, government agencies, and other stakeholders.

The company is focused on conducting business with honesty, fairness, ethics, and integrity. We are committed to competing in the market according to ethical standards, laws, and principles of fair competition. We reject any behavior that undermines fair competition, such as seeking confidential information from competitors or accepting and offering unethical commercial benefits. Furthermore, the company respects the intellectual property rights of others. We have a policy in place for all employees to comply with intellectual property laws and regulations, including the use of legally licensed software. The company has also developed a corporate governance policy, a corporate social responsibility policy, and sustainability management guidelines to ensure that all employees adhere to these principles in their daily operations.

The company operates based on transparency, ethics, and adherence to corporate governance principles, complying with laws related to preventing and combating corruption. This includes the prohibition of offering or accepting bribes from government agencies or private sector. The company has established an organizational structure that clearly defines responsibilities, work processes, and command within each department, ensuring a balance of power and appropriate checks and balances. This is in accordance with the company’s anti-corruption policy, which all directors, executives, employees, and individuals acting on behalf of the company are required to follow.

The company supports and respects the protection of human rights by treating all stakeholders-whether employees, communities, or society at large-with respect for human dignity. We prioritize equality and freedom, ensuring that no fundamental rights are violated, and no discrimination occurs based on race, nationality, religion, language, skin color, gender, age, education, physical condition, or social status. Additionally, the company ensures that its operations, including those of subsidiaries and joint ventures, do not involve human rights violations such as child labor or sexual harassment. The company promotes the monitoring of human rights compliance by providing avenues for feedback and complaints for those affected by rights violations arising from the company’s operations, ensuring appropriate remediation.

To ensure effective respect for human rights, the company has implemented programs to raise awareness and provide training on human rights principles for its employees, ensuring they adhere to these standards.

The company recognizes the importance of human resource development and the fair treatment of labor, which are key factors in increasing the value of the business and strengthening its ability to compete and grow sustainably in the future. This policy is applicable to the company, its subsidiaries, and/or joint ventures. The company has established the following policies and practices:

• The company respects employees' human rights and complies with labor laws.
• The company ensures fair labor hiring processes, conditions of employment, and establishes fair compensation and performance evaluation systems.
• The company promotes the development of employees by providing training and seminars, as well as sending employees to participate in workshops and academic training to enhance their knowledge, skills, and potential. Additionally, the company fosters positive attitudes, ethical behavior, and teamwork among employees.
• The company provides various benefits to employees as required by law, such as social security, as well as additional benefits like health insurance and accident insurance.
• The company ensures that employees work in a safe environment with a good hygiene standard. This includes preventive measures to avoid accidents and promote safety awareness among employees. The company also provides training and encourages employees to maintain good hygiene and safety standards in the workplace.
• The company provides opportunities for employees to voice their opinions or file complaints regarding unfair practices or misconduct within the organization. Additionally, the company ensures the protection of employees who report such issues.

The company is committed to developing its services, including those of subsidiaries and/or joint ventures, to ensure the utmost satisfaction and benefit of customers. We hold the responsibility of treating customers with integrity, honesty, and care, as though they were part of the company's family, as follows:

• The company emphasizes the quality and efficiency of its services. In addition to developing high quality service systems, the company also focuses on occupational health and safety to ensure customers receive the most effective and quality service possible.
• The company adheres to fair marketing principles, ensuring that customers receive accurate and truthful information about the company's services without distortion, ambiguity, or misleading advertising. This enables customers to make informed and well-grounded decisions.
• The company prioritizes customer safety and strives to provide services that meet international safety standards and regulations, as well as comply with local legal requirements. Continuous improvements and developments are made to ensure customers have confidence in the quality and safety of the company’s services.
• The company maintains the confidentiality of customer information and ensures it is not used for any improper purposes.
• The company organizes various activities to strengthen relationships between customers, ensuring long-term, sustainable connections.

The company values its relationships with partners as collaborative alliances aimed at mutual growth. Since the operations of partners may impact the company’s business opportunities, the company manages the entire process starting from the selection of business partners. The company ensures that partners operate with appropriate business practices and establishes clear and fair procurement procedures. The company also monitors the performance of partners to ensure compliance with the policies and practices set by the company and extends the scope of cooperation to create added value and elevate business operations. Additionally, the company emphasizes fairness and responsibility towards creditors by strictly adhering to the terms and conditions of any agreement. The company prioritizes any events that may affect its financial status and ability to repay debts and ensures that financial information is accurately reported to creditors. Furthermore, the company upholds fair, transparent treatment of competitors and refrains from any unfair practices such as spreading false rumors or engaging in anti-competitive behavior, including creating monopolies in the market.

The company recognizes its responsibility to society in preserving the environment. Therefore, the company ensures that the operation itself, its subsidiaries, and/or joint ventures comply with relevant environmental laws. The company is committed to protecting the environment and avoiding any environmental damage through the establishment of practices and systems for environmental preservation, including the following:

• The company strives to reduce waste and ensure that waste is disposed of using proper methods.
• The company assesses the environmental, health, and safety risks before making investments or entering joint ventures. The company operates under the philosophy of caring for and preserving the environment.
• The company emphasizes the efficient use of natural resources, materials, and equipment.
• The company adopts measures for resource conservation, such as the 3R policy (Reduce, Reuse/Recycle, Replenish).

The company recognizes its responsibility to the community and society, and therefore undertakes various initiatives to help develop society, following:

• The company provides appropriate support and assistance to society and local communities, particularly those surrounding the company’s operational facilities.
• The company adheres to international standards or agreements in areas that help prevent or reduce environmental impacts.
• The company prioritizes responding quickly and effectively to events that impact the community, society, and the environment resulting from its operations.

The company supports and encourages the creation and participation of stakeholders (Co-Creation) in developing innovations that balance value and benefits for the community, society, and the environment, alongside sustainable business growth.